Posts Tagged ‘thieves’

More on Shoplifting from Halloween Stores

October 14, 2010

Dealing with Shoplifters
In the past few months we’ve posted articles discussing how some stores deal with people caught shoplifting.

At the Wagon Wheel Liquor Store in they keep shoplifter’s shoes.  At some stores they charge a fee (to help cover loss prevention costs) in return for an agreement to not prosecute. Other stores ban the customer from returning.

Virgina Shoplifter agrees to Costumed Punishment
At a Halloween Store in Charlottesville, VA one store owner worked out an agreement with a teen shoplifter.  He’s having the shoplifter stand outside his store in costume.

Here’s an Associated Press Report


Share your ideas
Leave a comment on effective ways you deal with shoplifters.

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You can do something about shoplifting! American Theft Prevention Products has tools to help retailers combat shoplifting. Visit www.AmericanTheftPrevention.com or call 866-416-0999 or 847-972-6540.

Shoplifting Odds

August 20, 2010

What are the odds you know a shoplifter?

The odds are you know a shoplifter.

Make an effort to move the odds in your favor. image source: www.agenarisk.com

Over at the Book of Odds website, they took a look at shoplifters. The odds are, according to writer Joseph Caputo, that you know one.

Here’s some of what he reports:

  • Odds that an adult has ever shoplifted:
    1 in 8.85
  • Odds that a shoplifter is male:
    1 in 1.69
  • Odds that a shoplifter is female:
    1 in 2.46
  • Odds that a shoplifter has gone to college:
    1 in 1.66
  • Odds that a shoplifter has a personal income over $70,000:
    1 in 10.65

Caputo appears to have used statistics come from elsewhere on the Book of Odds site. They, again, emphasize that a shoplifter can come from any stata of society.

As consumers, and as members of the public, we all deal with the impact of shoplifting. But, as a retailer, you are dead set in the middle of this issue.

As we move into the season of heavy retail traffic, take an effort to increase your odds of beating shoplifters in your store.

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You can do something about shoplifting! American Theft Prevention Products has tools to help retailers combat shoplifting. Visit www.AmericanTheftPrevention.com or call 866-416-0999 or 847-972-6540.

Operation Yellow Jacket

July 23, 2010

An Open Air Market for Stolen Goods
In Seattle, police have arrested 22 taxi drivers and three parking lot attendants for purchasing and reselling stolen goods.

(click image for news report)
Fencing stolen goods in Seattle

During a six month-long investigation, undercover detectives posed as shoplifters who walked past cabs with bags of merchandise. They were hailed by cab drivers who purchased the items, even after being told they were stolen. Drivers also placed orders for goods they wanted.  Electronics, cds and dvds, perfume, iPods, handbags, clothing …

“Several of the drivers even told the UC (undercover) detectives, ‘I’ll take everything you can get,’” according to KOMO News.

Fencing
It’s a major part of the shoplifting process. Shoplifters, especially “professionals,” sell the items at pennies on the dollar value. The “fence,” then resells the product, often at a significant discount from what the product is legitimately sold for.

Seemed Pretty Blatant
The news reports include surveillance tapes of the activity. It appears to be pretty open, and it’s been taking place at a busy spot in downtown Seattle.

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You can do something about shoplifting! American Theft Prevention Products has tools to help retailers combat shoplifting. Visit www.AmericanTheftPrevention.com or call 866-416-0999 or 847-972-6540.

Best Time for Shoplifting

July 13, 2010

Distracted & overworked staff offer an opening for shoplifters.

Shoplifters come into your store at all times of the day. However there are certain periods when you are at greater risk.

Shoplifters want you distracted
They don’t want you following them. They don’t want you offering service. They want you focused on something else.

While you are busy
So thieves will often come to your store at times when employees are particularly busy.

  • Opening
  • Change of Shifts
  • Special Events in your shop, neighborhood or mall — including at nearby stores that might draw traffic to your location
  • Closing

Your store may have particular patterns. Be aware of these. Shoplifters are.

What You Can Do

  1. Have extra staff on hand to help cover opening and closing responsibilities
  2. Pay special attention at these times.
  3. Vary your employee change of shifts
  4. Have mirrors or public view monitors covering blind areas
  5. Electronic Article Surveillance alert you when a product is leaving your store without having been paid for.

Tell us what you are doing during busy times to fight theft.

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You can do something about shoplifting! American Theft Prevention Products has tools to help retailers combat shoplifting. Visit www.AmericanTheftPrevention.com or call 866-416-0999 or 847-972-6540.

I Shoplift Local

July 5, 2010

A good cartoonist gets to the heart of the matter.


'I shoplift local'
Cartoonist John Klossner looks at shoplifting. (source: www.Fosters.com)

Speaking with New Hampshire’s Foster’s Daily Democrat, cartoonist John Klossner said he often looks to current news and trends for cartoon ideas.

“Like anybody who writes or draws, you think about what is happening in your world,” Klossner said. “I’ll be reading an article and there will be something that sparks an idea in my head.

For example, he’s looked at the trend of buying local.
Here’s a reminder that when people shoplift, it has a local impact. Thieves are stealing from local stores, local store owners or local managers who are evaluated on how their local store is doing. Local profits are lost. Local prices must rise to cover the costs of theft. Local tax revenue is lost. Local theft is a consideration when looking at retail expansion.

It’s a reminder that shoplifting is a local problem.

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You can do something about shoplifting! American Theft Prevention Products has tools to help retailers combat shoplifting. Visit www.AmericanTheftPrevention.com or call 866-416-0999 or 847-972-6540.

Life Sentence

June 28, 2010

…for a Shoplifter?
Most readers of this blog deal with impact of retail theft on a regular basis. Store owners suffer the most direct loss. Employees  are keeping an eye out to help prevent theft. Law enforcement officers are dealing with the criminals who are stealing from us. The public pays the price through higher prices and higher taxes. And courts are busy judging accused thieves.

So you are bound to have an opinion on this news report.

In Southhaven, Mississippi a man was given three life terms after being convicted of shoplifting.

Three Strikes Laws
He was sentenced under the state’s three strikes law.

Actually the man’s been arrested 18 times and convicted ten times, in Tennessee. His history includes:

  • 18 arrests
  • 4 felony convictions
  • 6 misdemeanor convictions, reduced from felonies

In addition to the mandatory Mississippi sentence for shoplifting, local police and courts pointed out other threats caused by the fleeing shoplifter.  In particular, they pointed out the life threatening danger he put passerbys into when he fled the scene resulting in a police chase.

Not as unique as you might think
A 2004 article in an American Bar Association publication written by Erwin Chemerinsky, Professor of Public Interest Law and Legal Ethics at the University of Southern California,  points out that there is nothing new about laws that punish repeat offenders harsher than first time criminals.

A quick Google search found a few more examples, including:

  • In March 2009, an Oklahoma woman was sentenced to life for stealing purses worth $275 and $380.
  • In April 2010, a Yakima County, Washington court sentenced  a man who stole perfume.
  • In 2003, the California Supreme Court issued two sentences of 25 years-to-life to a man who stole nine children’s videotapes, including “Snow White,” “Cinderella” and “Free Willie 2.”

In most — but not all — of the examples I found, while convicted of shoplifting, the thieves did have much more serious histories.

In fact, the Chemerinsky’s article points out, by 2004 there were 360 people, in California alone, serving life sentences “for shoplifting small amounts of merchandise.”

Do these laws work?
Supporters of these laws argue that they help deter crime. The ABA article disputes that. He points to research that shows that independent of other factors, aggressive enforcement of three strikes laws does not deter crime.

What it tells retailers
Whether or not you think these “three strikes laws” are helpful in reducing crime, the evidence is that it’s not the solution to the problem of retail theft. Shoplifiing continues to be a growing threat to retailer profits and a greater drain on public safety resources.

Southhaven’s police chief puts it this way

The message is very simple. If you’re gonna commit felonies, you’d better keep your stupid self in the state that lets you get away with ‘em.

The alternative is to stop theft before it happens.

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You can do something about shoplifting! American Theft Prevention Products has tools to help retailers combat shoplifting. Visit www.AmericanTheftPrevention.com or call 866-416-0999 or 847-972-6540.

Thieves Focus Locally

June 8, 2010

Think Globally, Steal Locally
“Robbers, burglars and car thieves” have specific geographic areas they focus on when committing crimes.

Are your shoplifters focusing locally. (image: mirror.co.uk)

That’s the finding of new research at the UK’s University of Leicester.  It’s the same University that was in the headlines recently for studies on the personality of shoplifters.

PhD candidate Matthew Tonkin (along with his collaborating professors) looked at crime in a community about 70 miles north of London.

…car thieves, burglars and robbers in the Northamptonshire area tend to commit their offenses over relatively small geographical areas. These ‘local haunts’ are distinctive from one offender to the next….

…instead of offenders having different areas that they favor for committing burglaries, car thefts and robberies, it seems that they commit all of their offenses in similar areas.

What’s different about his study, say researchers, is that are looking at findings across different types of crime. Usually studies look at types of crime separately, says Mr. Tonkin.

The finding suggest when the police are faced with unsolved crimes, they may be able to identify which crimes are the work of the same person simply by looking at where the offenses were committed and the distance between the offense sites.

And the common wisdom
Many of us believe (at least I do) there are two type of shoplifters. Shoplifters of Convenience - those who steal from stores because its easy and Professional Shoplifters – those who steal as a business.

It’s pretty easy to believe that shoplifters of convenience focus on specific areas. After all, these people are stealing because they believe the opportunity arises.  Its easy.

Professional shoplifters (I’ll include Organized Retail Crime) on the other hand, operate like a business. They steal for profit. This category probably takes similar decision-making steps as legitimate business people. They want to know where they can they get the product “at the least cost.” (Though they may define costs differently.)

With that in mind, it’s not so far-fetched that some thieves “specialize” in certain types of products or specific geographic areas.

And many retailers complain of repeat offenders.

But we also know of national, even international, crime rings that travel large areas to shoplift.

What does this mean to retailers

  1. New Ways of Looking at Crime Patterns
    This study will be of particular interest to police and loss prevention departments who study patterns of crime. It may help identify theives
  2. Don’t Become Complacent
    Smaller retailers and store level LP professionals, might take this as an important reminder that shoplifters are sometimes regular  or repeat customers.
  3. Thieves Get to Know the Area
    They learn which stores are easier to shoplift at, which stores have implemented effective theft prevention programs and tool, which employees react and which don’t.
  4. Community Wide Action
    It’s also a reminder of the importance of community wide cooperation and information sharing on retail crime. Stores cooperating to share information about shoplifters is an approach gaining increasing acceptance. (more on this trend in the future.)

Does this fit Shoplifters?
The research summary refers to “robbers, burglars and car thieves.” I don’t know, off hand, if the research included retail crime. (Maybe Mr. Tonkin will join in the discussion.) Never the less, this study certainly has implications for theft against retailers.

Does your own experience (or research if you’re from a lager Loss Prevention department) support Mr. Tonkin’s results?

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added June 9, 2010

After reading this  article, Mr. Tonkin told American Theft Prevention that he did not specifically look at shoplifting in his study.

It is difficult to say whether the findings would be applicable to shoplifting because I’m not aware of very much work on the subject. But, an educated guess is that the same factors apply to this type of crime as well, which means these offenders probably behave in a similar way. One reason for this is that (quite often) the same offenders who are committing burglaries, robberies and vehicle-related crimes are also shoplifters as well.

So, if they commit their burglaries, robberies and car thefts in the same places, then I think it is unlikely that they would make an exception for shoplifting. Although, they may be forced into slightly different areas because city centres (where most shops are) are often pedestrianised and contain few residential buildings. This is something that would need to be looked at. (emphasis added).

Like any good researcher, he adds “it is something that needs to be tested explicitly because even with the best justification for something it doesn’t always turn out the way one would think.”

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You can do something about shoplifting! American Theft Prevention Products has tools to help retailers combat shoplifting. Visit www.AmericanTheftPrevention.com or call 866-416-0999 or 847-972-6540.

Stops Shoplifter, Gets Fired

May 27, 2010

Does this make sense?
Heather Ravenstein, a Customer Service Manager at Wal-Mart in Wichita Kansas noticed what she thought might be someone shoplifting.

Implement shoplifting prevention policies and tools. Train your employees.

Friday night around 10:20, she was standing near some registers when she saw a man with a computer coming up the main walkway of the store.

“Action Alley is what they call it,” she said.

“He was walking rather fast, so it caught my eye.”

So when the man set off the electronic article surveillance towers, Ravenstein stopped the man.

“Let me see your receipt, and then I’ll take this off for you,” she told the man, referring to a sensor on the computer.

Ravenstein said the man refused and kicked her.

“And then he punched me in my shoulder, and then he finally gave up and just let go of the computer,” she said.

What’s going on here?
There are lessons to be learned here.  Unfortunately, they were learned largely at Ms. Ravenstein’s expense.

  1. Good Customer Service
    As a customer service manager, Ravenstein appeared to be doing a pretty good job.  She was aware of what’s going on in the store.  She rightly recognized that good customer service can often, even usually, stop a shoplifter.
  2. Anti Shoplifting Policies in Place
    Wal-Mart does deserve credit for having both formal policies to deal with shoplifters and people trained to handle them.
  3. Anti Theft Tools in Place
    Wal-Mart also has a broad range of anti theft tools in place. In this case we see that electronic article surveillance towers and tags or cable wraps did effectively alarm when a product was leaving the store.
  4. Not Following Procedures
    I’m guessing that Ravenstein reacted on instinct and impulse, assuming she was doing the right thing. And she did stop a theft. Walmart would have had to sell several thousands of dollars worth of other products to make up for the theft of that $600 computer. As a store owner, you should expect your employees to follow the procedures you’ve established.
  5. There’s a reason for the procedures
    Both in terms of safety and liability. In the case of an accident, injury (or worse) stores, especially large stores like Walmart, become deep pockets for lawsuits. It is important not to risk injury to employees or customers, even during a shoplifting attempt. The fact is that the shoplifter involved did react violently.  Walmart has employees trained to deal with these situations. And generally speaking there is a loss prevention person near the door. (I certainly don’t know whether that was the case here.)

Tools and Procedures for Your Situation
Smaller stores won’t have the type of loss prevention procedures and staff that a large store like Walmart will. But you still need to take a few easy steps.

Think ahead about how you will react and how you want your employees to react. Coordinate, and get advice from the local police. There are inexpensive training material available.

Many of the loss prevention tools and techniques used at the major chains are actually relatively inexpensive, or available in less expensive versions that can be effectively implemented even at small stores.

How did this workout for Heather Ravenstein
Reports in the Wichita Eagle show that people have come to support Heather. “My phone’s been ringing off the hook,” she told the paper. Local businesses asked her to interview for a new jobs. Her landlord gave her a month free rent, and a local politician has offered her food and gas cards.

What do you think?

  • Was Ravenstein being impulsive and irresponsible or was she doing her job as a customer service manager?
  • Did Wal-Mart have to fire her?
  • Are these policies reasonable?
  • Is there flexibility in implementing those policies?
  • What are your policies?
  • How are you training your employees?

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You can do something about shoplifting! American Theft Prevention Products has tools to help retailers combat shoplifting. Visit www.AmericanTheftPrevention.com or call 866-416-0999 or 847-972-6540.

Retail Theft Overseas: Italy

May 14, 2010

The Italian Women’s website, leiweb.it recently posted its list of the top ten items stolen from Italian supermarkets. Reading the list, I have to assume they are referring to “Hypermarkets” or “SuperStores,” as we call them in the US.

While the rankings don’t seem to be in the same order as in the US, most of the items are the same type of high theft products we’d see here.

Shoplifting is a growing problem in Italy

Shoplifting is a growing problem in Italy, where fresh food is the most stolen item from supermarkets. (photo credit: Checkpoint Systems, Inc.)

Most Stolen from Italian Supermarkets
Here’s the list in reverse order:

10.   Canned Tuna
9.  Do it Yourself (DIY), Home Improvement & Small Appliances
8.  Printer Cartridges
7.  DVD’s Blue Rays and Video Games
6.  High Tech Products
5.  Clothing and Accessories
4.  Batteries, both disposable and rechargeable
3.  Wine and Hard Liquor
2.  Personal Care and Hygiene
1.  Fresh Food

For the number one item, Fresh Food, the image shown on leiweb’s article illustrates vegetables. I’d assume fresh vegetables are very commonly stolen. Our experience in the US is that meats and cheeses are particularly high theft items.  I’d suspect that is part of that group.

How Serious A Problem is Shoplifting in Italy?
According the 2009 Global Retail Theft Barometer (contact info@AmTheft.com for a summary), crime related shrinkage in Italy accounted for 2.989 billion Euros (approx $3.7 billion US). Average shrinkage for all retail in Italy (not just supermarkets) is 1.36% of sales (that’s lower than in the US, but higher than the European average).  It’s also a 6.2% increase over 2008 retail shrink in Italy (higher than the European average increase).

Who’s Responsible for Retail Shrink in Italy?
In the US there’s some debate as to whether employee theft or outside shoplifters is a bigger problem. (The answer is that it depends on how you look at the situation).

In Italy, however, both in terms of dollar (Euro) volume and number of incidents, shoplifter are a bigger problem than dishonest employees. According to the 2009 Global Retail Theft Barometer shoplifters account for about 51% of shrinkage, compared to employee theft at 31% (suppliers and internal errors account for the other 18% in Italy.)

Why are these items getting stolen
The same factors that allow shoplifting in the US, make items targets everywhere

  1. Demand for the products. Either personal use or for “resale.”
  2. Easily Concealable. This doesn’t just mean small. Clothing, for example can be put on in a dressing room (or in public) and worn out of the store.
  3. Value.  Expensive items that are in demand and concealable are, of course, a prime target of shoplifters.

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You can do something about shoplifting! American Theft Prevention Products has tools to help supermarkets and other retailers combat shoplifting. Visit www.AmericanTheftPrevention.com or call 866-416-0999 or 847-972-6540.

Misunderstanding What You See

May 3, 2010

Is it possible that you misunderstood what you clearly saw?
Ever thought that you saw someone shoplifting from your store?  With hindsight, is it possible that they actually had brought that item into the store with them?

Maybe they did want to match it. Are you certain you saw them take your product?Maybe they did want to compare it to something they were thinking about purchasing from you. Is it possible that it was a return or exchange and you didn’t notice your associate dealing with it?

Success isn’t catching a thief, it’s stopping them before they act.

  1. Unless you are certain, don’t accuse someone of shoplifting. If you are incorrect, it could result in an embarrassing situation, in losing customers, and potentially legal action against you. Instead, approach the person respectfully, asking if you can help them. Or if they are past the checkout, say that you may have missed something.
  2. When you suspect someone, have them believe you are watching them. Store employees should walk nearby, offer to help the customer, or make a security announcement  in the store (ie. “Security to Health & Beauty”).

    Generally, you just want the thief gone. So if potential shoplifters simply get rid of the item(s) and leave, that’s great.

  3. Electronic Article Surveillance systems are effective in letting you know that a product is leaving your store without being paid for.

    Be sure to re-tag items that have been returned. Deactivateable tags for both Checkpoint (RF & compatible) and Sensormatic (AM and compatible) cost just cents apiece. Prevent a single theft and you’ve probably made up for the cost of hundreds, or thousands, of labels.

  4. Products such as Safers/Keepers/Security Cases allow customers to handle items but make them more difficult to hide.

Get to know your local police
Before you accuse and/or someone for shoplifting, you want a strong evidence and you want to meet your legal responsibilities.

Share your ideas on dealing with this touchy situation.

You can do something about shoplifting! Visit www.AmericanTheftPrevention.com or call 866-416-0999 or 847-972-6540.



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